Riela
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Everything about using Riela — the tools, credits, subscriptions and your account. If you cannot find an answer here, contact support or use Settings → Contact Support inside the app.
Getting started
- Create an account or sign in. Riela works with an account so your credits, plan and results follow you across devices and reinstalls.
- Pick a tool. The home screen groups tools into Photos, Filters, Retouch and Videos — use the tabs at the bottom, or the search bar at the top to find a tool by name or by what you want to do.
- Choose a photo. Each tool tells you what kind of photo it expects. If a photo does not fit the tool, Riela suggests tools where it would work better — nothing is charged for that.
- Save or share. Results are saved to your gallery; you can share them straight from the result screen.
Tools
Photo tools
Enhancement, restoration, colorization, background editing, portrait and product tools. Each tool runs a model chosen for that specific job. Your face and framing are preserved — that is a quality bar we check per tool, not a slogan.
Filters & styles
Style transformations that keep you looking like you. Pick a style — and if a generation fails on our side, the attempt is refunded automatically.
Retouch
Skin, makeup, hair and shape adjustments. The result adjustment sliders (background blur, colors, face retouch) run on your device — instant, with nothing uploaded.
Video tools
Video effects are the most expensive thing Riela makes, so they use credits (see below). The app shows the exact credit cost before you start; if a generation fails on our side, the credit is refunded automatically.
Credits
Credits pay for AI video edits — separately from your plan. They never expire and stay on your account. You can see your balance and buy credit packs in Settings → Credits or by tapping the credit badge.
- The exact credit cost of each video tool is shown in the app before you run it.
- You only pay for delivered videos — if a generation fails on our side, the credit is refunded automatically.
- Credits follow your account, not your device. Sign in with the same method after a reinstall.
Subscription
What does the subscription include?
The plan raises your daily/weekly allowances for photo tools and unlocks video effects at the Pro tier. The paywall inside the app lists exactly what your tier includes and shows your current plan.
How do I cancel?
In the store, not in Riela: iOS → Settings → your name → Subscriptions; Android → Play Store → Payments & subscriptions. You keep access until the period you paid for ends.
I paid but the app does not show my plan
Open Settings → Subscription Info, or reopen the app — purchases are verified with the store server-side. If it still does not appear, use Restore purchases on the paywall, and if that fails write to us with your receipt: Support.
Account
Signing out and back in
Signing out returns you to the sign-in screen. When you sign back in with an existing account you go straight into the app — your plan, credits and settings come with the account.
Deleting your account
Inside the app: Settings → Delete account (two confirmations). Or see Delete your account for the web instructions. Deletion removes your server-side data, including usage counters.
Output quality & saving
How are results saved?
Results are saved to your device gallery. Photographic results are saved as high-quality JPEG; images with transparency keep PNG. The Output quality setting in Settings controls the size/quality balance.
The result looks different from the preview
Preview, save and share all use the same bytes on current versions. If you see a mismatch, send us the tool name and a screenshot via Settings → Contact Support.
Troubleshooting
| The tool rejected my photo | Each tool expects a certain kind of photo (a clear face, a product on a surface, etc.). The message tells you what it expects, and suggests tools where your photo fits — you can always continue anyway. |
|---|---|
| A generation failed | Try once more — transient model errors happen. Failed video generations do not consume the credit. If a tool fails repeatedly, report it from Settings → Contact Support with the tool name. |
| My credits disappeared after reinstalling | Credits follow your account. Sign in with the same method you used before, or write to us with your purchase receipt. |
| The app is in the wrong language | Settings → Language — Riela ships in 10 languages. |
Still stuck?
Contact support
E-mail us
Or inside the app: Settings → Contact Support / Suggest a Feature —
your message reaches us directly. We answer in English and Turkish.